Item Returns

Medical Measurements Return Guidelines

  • You may return new, unopened items within 7 business days upon delivery.
  • Full credit or exchange will be allowed for defective products upon receipt.
  • All non-defective returned items are subject to a 15% restocking fee plus shipping charges.
  • All returned items, regardless of condition, require a Return Merchandise Authorization Number (RMA)

Required Authorization

  • Call us immediately if you receive a defective, damaged or non-working product
  • Returns require prior authorization by contacting Medical Measurements 800-706-9270. At which time a RMA will be assigned.
  • Unauthorized returns will not be accepted


Non Returnable Merchandise

  • New autoclaves are not returnable unless the autoclave is defective.

Refund Processing

  • Upon receipt of the returned item Medical Measurements will initiate the return.
  • All refunds are handled on a case-by-case basis.