Frequently Asked Questions


How often do I need to service my Welch Allyn VSM?

For all medical equipment check with the device manufacturer for recommended maintenance.

  • Connex

    • Welch Allyn recommends annual service or after 4000 operating hours whichever comes first.  See page 14 of the service manual
  • ProBP 3400
    • Welch Allyn recommends annual service. See page 12 of the service manual
  • Spot
    • Welch Allyn recommends annual service. See page 12 of the service manual
  • Spot LXi
    • Welch Allyn recommends annual service. See page 19 of the service manual

How long will it take to calibrate my unit?

We have a 3-5 business day turn aroun

How long will it take to repair my unit?

We will provide a service estimate for your unit within 3 business days of receipt of the unit.  Upon approval we will expedite the repair to return the unit to you as soon as possible.

What does it cost?

Cost varies with model type. For a service estimate complete and return the service request form.

What if I get the estimate and don’t want it repaired?

There is no charge for the estimate. You will only need to pay for return shipping.

Can the repair be expedited?

Yes, just check the box on the service request form for an estimate on any additional charges.  Units can also be sent with expedited shipping.

For any additional questions please complete the service request form or contact us 800-706-9270